PagBank & Write Choice: A Successful Case Study
PagBank & Write Choice: A Successful Case Study At the beginning of this year, PagBank – one of Brazil’s most influential online and offline payments companies – was facing problems with its documentation’s clarity, standardization, and endpoints. We constantly advocate that investing in building excellent software documentation profoundly impacts any company. With PagBank, we leveraged […]
How to Improve User Onboarding by Investing in Software Documentation
How to Improve User Onboarding by Investing in Software Documentation According to a Kickstart Alliance study, poor onboarding is the leading cause for customers to churn in the first 90 days of product usage. Along with poor customer service and engagement, poor onboarding accounts for 52% of the reasons why customers leave. To prevent early […]
Boosting KPIs with High-Quality Software Documentation
Boosting KPIs With High-Quality Software Documentation According to Embroker 2023 statistics, about 90% of the startups fail. About 10% of them do so in the first year. The major reasons are misreading market demand and launching user-unfriendly products, poor marketing, and product mistiming. Over 10% of startup failures are related to bad product practices and […]