Provide user-friendly hardware manuals that empower customers

Empower your customers with intuitive hardware manuals that reduce support tickets and drive customer loyalty.

DELIVER FASTER

How we work in 4 steps

1. Kick-Off

An onboarding call to gather information with SMEs and set the legal framework for the countries you will sell to.

2. Draft (text)

We organize the structure of the documentation and share it with you for feedback. Then we start writing.

3. Illustrations

With the text in place, we’ll create line drawings based on the files you share, such as product renderings.

4. Final Output

Make end users get the most out of your products

Provide customers with outstanding experiences when it comes to our hardware products. Help them understand all the functionalities and benefits of your solutions.

Technical Manuals

Empower technical installers and users with comprehensive technical manuals with clear instructions, easy-to-follow guides, and great images created by technical writers with engineering background.

User Manuals

End users demand manuals that are straightforward, user-friendly, filled with practical illustrations and real-life usage scenarios. By offering outstanding manuals, you can provide an increased user experience and minimize support requests while making customers.

Datasheets

Help customers understand a product’s capabilities, compliance, and limitations with organized, well-structured datasheets. Clear datasheets can reduce the number of support inquiries, saving both customers and companies time and resources.

Expertise in multiple industries

Our expertise spans multiple industries, delivering impactful content tailored to your needs. With a focus on collaboration and exceptional service, we ensure your project aligns perfectly with your budget and timeline.

  • Finance and Fintech​
  • Crypto​
  • Artificial Intelligence
  • Hardware
  • Energy and Utilities
  • IoT
  • Manufacturing
  • Finance and Fintech​
  • Crypto​
  • Artificial Intelligence
  • Hardware
  • Energy and Utilities
  • IoT
  • Manufacturing

Frequently Asked Questions

Do you work as a team or a single writer?

We offer both options! Depending on your project needs, you can work with a dedicated writer for a more personalized approach or a team of skilled writers, designers, and developers for larger, more complex projects. Our flexible model ensures you get the best fit for your content needs.

Experienced Writers: Our team consists of vetted professionals with expertise in various industries.
Expert-Driven Process: Our structured approach ensures high quality. Each piece follows industry best practices, undergoes meticulous review, and passes multiple quality checks to meet the highest standards.
Client Collaboration: We work closely with your team to understand your product, brand voice and goals.
AI & Human Synergy: We leverage AI tools for efficiency while ensuring human creativity and authenticity.
Continuous Feedback & Revisions: Your feedback helps us refine and perfect the content.

We work as an extension of your team, ensuring smooth collaboration and alignment. Here’s how we integrate:

1️⃣ Kick-Off Call:  We start with a deep-dive session to understand your product, goals, and documentation needs.
2️⃣ Slack Integration: We set up a dedicated Slack channel for real-time communication and quick collaboration.
3️⃣ Outline & Approval: We prepare a detailed content or documentation outline and share it for your feedback.
4️⃣ Content Creation & Iteration: We start writing the content and refining as needed based on discussions in Slack.
5️⃣ Regular Check-Ins: We send weekly progress reports every Friday and, if necessary, hop on ad-hoc or scheduled calls to clarify points.

• Basic Portal (2-4 weeks): Simple guides, up to 10 endpoints, and home page design
• Mid-Sized Portal (6-8 weeks): Comprehensive API, docs, guides, and overall design 
• Enterprise-Level Portal (2-4 months): Extensive docs, custom UI, multiple integrations, and complex product. 

The timeline and cost for a hardware manual depend on factors like product complexity, required illustrations, and documentation depth. Here’s a general estimate:

• Simple Hardware Manual (2-4 weeks): Basic assembly, usage, safety instructions. Less than 30 pages.
• Mid-Sized Manual (4-8 weeks): Detailed step-by-step guides, troubleshooting, multiple sections. Between 30 and 70 pages.
• Comprehensive Manual (8+ weeks): Highly detailed, regulatory compliance, extensive diagrams. Above 70 pages.

Yes! In addition to our writing services, we also have a talented team of graphic designers, software developers, and a network of professional translators who cover over 200 languages. Whether you need design work, software testing and development, or translation services, we can provide comprehensive support to meet all your needs. 

Yes, absolutely! We specialize in creating engaging and effective product content marketing that helps your brand stand out. From product descriptions and reviews to blog posts, social media content, and email campaigns, we craft content that speaks to your target audience and drives conversions.