Simplify support and enhance product adoption with user-friendly documentation designed to reduce churn and lower support costs.
Let us handle your documentation challenges seamlessly.
Your team is overwhelmed: The product team should focus on innovation and can’t spare time for documentation.
Lack of experienced writers: Hiring in-house writers with the required experience is expensive and time-consuming.
Support tickets are booming: With no robust help documentation, support teams are flooded with repetitive questions.
Write Choice has created an innovative model for outsourced technical writing services where we become part of your company but without all the bureaucracy and complexity of hiring an “in-house” technical writer.
An onboarding call to understand the product and evaluate your documentation from an unbiased perspective.
Receive our action plan based on the proposed documentation structure or content pieces.
The assigned writer(s) with experience in your field will write the content without consuming your time.
Receive a weekly report from the lead writer to ensure the project success and your satisfaction.
Empower your customers with detailed user guides, knowledge bases, tutorials, and more help docs tailored to their needs.
Ensure that your customers get
the full potential of your product with comprehensive, step-by-step instructions build with a structure that reflect their real journey when using your software solution.
Create informative FAQs and help guides that anticipate user inquiries, enabling you to inform both potential and existing customers about the wide array of benefits and features your software provides.
Users expect software tutorials that are user-friendly, straightforward, enriched with practical visuals and real-world application scenarios, and consistent in guiding them through all aspects of your software.
Less support tickets
Users helped
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We hired WriteChoice to update our help documentation so it met industry standard, was user-friendly, user centric, searchable and easy to follow. The team has been supportive, built good relationships with the stakeholders, collaborated with the team to ensure we had high standard documentation for each release. As a result, Harri’s help documentation has greatly improved and reduced our support cases. Our engagement figures have increased and customers find it easier to use our platform.
Pieces of content
Users reached monthly
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Our expertise spans multiple industries, delivering impactful content tailored to your needs. With a focus on collaboration and exceptional service, we ensure your project aligns perfectly with your budget and timeline.
We offer both options! Depending on your project needs, you can work with a dedicated writer for a more personalized approach or a team of skilled writers, designers, and developers for larger, more complex projects. Our flexible model ensures you get the best fit for your content needs.
✅ Experienced Writers: Our team consists of vetted professionals with expertise in various industries.
✅ Expert-Driven Process: Our structured approach ensures high quality. Each piece follows industry best practices, undergoes meticulous review, and passes multiple quality checks to meet the highest standards.
✅ Client Collaboration: We work closely with your team to understand your product, brand voice and goals.
✅ AI & Human Synergy: We leverage AI tools for efficiency while ensuring human creativity and authenticity.
✅ Continuous Feedback & Revisions: Your feedback helps us refine and perfect the content.
We work as an extension of your team, ensuring smooth collaboration and alignment. Here’s how we integrate:
1️⃣ Kick-Off Call: We start with a deep-dive session to understand your product, goals, and documentation needs.
2️⃣ Slack Integration: We set up a dedicated Slack channel for real-time communication and quick collaboration.
3️⃣ Outline & Approval: We prepare a detailed content or documentation outline and share it for your feedback.
4️⃣ Content Creation & Iteration: We start writing the content and refining as needed based on discussions in Slack.
5️⃣ Regular Check-Ins: We send weekly progress reports every Friday and, if necessary, hop on ad-hoc or scheduled calls to clarify points.
• Basic Portal (2-4 weeks): Simple guides, up to 10 endpoints, and home page design
• Mid-Sized Portal (6-8 weeks): Comprehensive API, docs, guides, and overall design
• Enterprise-Level Portal (2-4 months): Extensive docs, custom UI, multiple integrations, and complex product.
The timeline and cost for a hardware manual depend on factors like product complexity, required illustrations, and documentation depth. Here’s a general estimate:
• Simple Hardware Manual (2-4 weeks): Basic assembly, usage, safety instructions. Less than 30 pages.
• Mid-Sized Manual (4-8 weeks): Detailed step-by-step guides, troubleshooting, multiple sections. Between 30 and 70 pages.
• Comprehensive Manual (8+ weeks): Highly detailed, regulatory compliance, extensive diagrams. Above 70 pages.
Yes! In addition to our writing services, we also have a talented team of graphic designers, software developers, and a network of professional translators who cover over 200 languages. Whether you need design work, software testing and development, or translation services, we can provide comprehensive support to meet all your needs.
Yes, absolutely! We specialize in creating engaging and effective product content marketing that helps your brand stand out. From product descriptions and reviews to blog posts, social media content, and email campaigns, we craft content that speaks to your target audience and drives conversions.
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